Shipping & Packaging

Shipping & Packaging

Clean products. Conscious packaging. Guilt-free shopping and shipping from start to finish.

Australia-Wide Shipping (via Australia Post)

We currently ship to all corners of Australia using Australia Post. Reliable, trackable, and familiar.

Standard Shipping (Signature Included)

Every order is shipped with Signature on Delivery and we cover the extra cost. No sneaky fees, no “we left it in a bush” surprises. If you’re not home, Australia Post will leave a card and hold it at your local post office for collection.

No Express Post (yet)

We’re not offering express shipping just yet, but it’s on the radar. For now, standard shipping is solid and dependable.

PO Boxes & Parcel Lockers

Yes, we deliver to both. Remote, rural, or just prefer pick-up? We've got you.

Estimated Delivery Times

Region Estimated Delivery Time
Sydney Metro 2–3 business days
NSW Regional 3–5 business days
Interstate Metro (capital cities) 3–5 business days
Interstate Regional & Remote 5–7 business days

Delivery times are provided by Australia Post and may vary during peak periods.

What We Ship

We currently ship shelf-stable, non-refrigerated products only. That includes:

  • Beauty & Personal Care

  • Eco Home Essentials

  • Essential Oils

  • Gut-Friendly Snacks

  • Raw Minerals, Supplements & Empty Gel Capsules

  • New Products (as they’re released and approved for dispatch)

Everything is heat-stable, non-perishable, and packed to survive the Aussie postal system like a champ.

Packaging That Won’t Wreck the Planet

We don’t just clean up your pantry — we clean up your parcel too.

Our standard packing materials include:

  • Kraft cardboard boxes

  • Hex wrap (honeycomb-style paper cushioning)

  • Acid-free tissue paper

  • Corn starch–based biodegradable BioFill

  • Hemp or cotton cord (no plastic ties here)

And if your parcel includes plastic? It’s reused, not purchased. We repurpose clean packaging from supplier shipments instead of sending it to landfill. If you get some, we hope you’ll pass it on.

Returns

We accept returns within 7 days of delivery, provided the items are unopened and in resalable condition. If the return is not due to an error on our part, a 20% restocking fee will apply.

To initiate a return, please notify us via email and it must include a tracking number once shipped.

Returns should be sent to:
BioHax Wellness
Parcel Locker 10218 08672
10–12 Ralph Street
ALEXANDRIA NSW 2015

For full details, visit our Returns & Refunds page.

Questions?

Need help with shipping, have a special request, or not sure if something can be delivered to your area?
Email us at hello@biohax.com.au and we’ll sort it.

Because clean products deserve clean delivery, inside and out.
This is what real guilt-free shopping looks like.

Explore More

→ Shop Eco Home Essentials
→ Read Our Sustainability Commitment
→ Enjoy Guilt-Free Shopping with BioHax