Privacy policy

Privacy Policy
Last Updated: March 14, 2025

1. Introduction

This Privacy Policy explains how BioHax Wellness ("we," "us," or "our") collects, uses, and protects your personal information when you visit biohax.com.au (the "Site") or use our services. By using our Site, you consent to the practices outlined in this policy.

2. Information We Collect

We collect personal information to provide a seamless shopping experience and fulfill orders. This may include:

  • Contact Details: Name, email, phone number, billing & shipping addresses.

  • Order Information: Payment confirmation, order details, and transaction history.

  • Account Information: Login credentials and security details.

  • Customer Support: Communications you have with us regarding inquiries or orders.

  • Usage Data: IP address, browser type, device information, and site interactions collected through cookies and analytics tools.

We do not sell or share your personal information with third parties except as necessary to fulfill orders or comply with legal obligations.

3. How We Use Your Information

We use your information for:

  • Processing Orders & Deliveries: Managing transactions, shipping, and order fulfillment.

  • Customer Support: Responding to inquiries, handling returns, and troubleshooting issues.

  • Marketing & Promotions: Sending emails about new products, promotions, or updates (you can opt out at any time).

  • Website Optimization & Security: Using analytics tools to improve functionality and detect fraud.

4. Cookies & Tracking Technologies

Our Site uses cookies to enhance your browsing experience. Cookies help us:

  • Remember your preferences and login details.

  • Analyze website traffic and improve functionality.

  • Deliver relevant advertisements based on your browsing activity.

Managing Cookies: You can disable cookies in your browser settings, but some site features may not function properly. For more details, visit Shopify’s cookie policy: https://www.shopify.com/legal/cookies.

5. Data Security & Retention

We take reasonable security measures to protect personal data but cannot guarantee absolute security. Your information is stored securely, and we retain it only as long as necessary for legal, business, or security purposes.

If you wish to request data removal, please contact us at hello@biohax.com.au.

6. Third-Party Services & Sharing

To operate our business, we may share your information with:

  • Payment Processors: To securely process payments (e.g. Shopify Payments, PayPal).

  • Shipping Partners: To fulfill and deliver orders.

  • Marketing & Analytics Services: To improve our website and promotional efforts.

We do not share or sell personal information for unrelated third-party marketing.

7. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access your personal data.

  • Request deletion of your data.

  • Correct inaccurate information.

  • Opt-out of marketing emails by clicking “unsubscribe” in our emails.

To exercise these rights, email us at hello@biohax.com.au.

8. Updates to This Privacy Policy

We may update this Privacy Policy as needed. Any changes will be posted here, and we encourage you to review this page periodically.

9. Contact Us

For any privacy-related questions, please contact us at:
📧 Email: hello@biohax.com.au
🌐 Website: biohax.com.au

By using our Site, you acknowledge and agree to this Privacy Policy.