Hair Loss, Treated as a Medical Problem
The range runs from non surgical to surgical under one clinical model, with blood derived treatments at one end, drawn from the patient's own blood and delivered into the scalp alongside micro needling, and topical growth factor and exosome protocols alongside them. At the other end are FUE hair transplants, with consultations and procedures performed by Australian registered medical doctors, and the same blood derived approaches are also used across a range of skin treatment protocols.
The assessment is what holds it together: consultation comes before treatment, and the team may use imaging technology alongside blood testing where clinically appropriate to help assess factors that may be contributing to hair loss. Treatment options are then discussed against that assessment, with no obligation to proceed after the first appointment.
The BioHax angle: Hair thinning is one of the most common things readers ask about and one of the least well served. This is a clinical pathway rather than a retail one: assessment before treatment, with a group that is openly cautious about what newer protocols can and cannot do.
Clinic Type
Trichology Clinic • Hair Loss and Hair Restoration • Doctor Led Medical Aesthetics • FUE Hair Transplants • Regenerative Skin Treatments • National Clinic Group
Locations and Contact
Phone: 1300 602 380
Email: admin@hairandskinscience.com.au
Website: hairandskinscience.com.au
Locations: hairandskinscience.com.au/locations
Bookings: Online or by phone. Consultation required before treatment
Hours: Vary by clinic, listed on the locations page
Instagram: instagram.com/hairskinscience
Facebook: facebook.com/hairandskinscience
YouTube: youtube.com/channel
The Vibe
This is a clinical environment rather than a beauty one. Consultation and assessment come before treatment, and there is no pressure to commit on the day. The focus is on understanding the individual's hair or scalp concern and discussing appropriate options rather than beginning with a treatment menu.
The tone suits both ends of the room. Men who have watched a hairline move for a decade and never mentioned it to anyone. Women who have been told thinning is normal and to come back if it gets worse. Plans are staged across months because that is how hair grows, and nobody here pretends otherwise.
Video: Hair & Skin Science. Inside one of the group's CBD clinics, where scalp assessment and consultation come before any treatment is discussed.
What Trichology Actually Means
Trichology is the study of hair and scalp health. It matters here because visible hair loss and thinning can have different contributing factors and patterns. Thinning at the part line, a receding hairline, sudden shedding and patchy hair loss can present differently and may require different assessment pathways. A trichology-led approach starts with assessment of the hair and scalp, and consideration of relevant contributing factors, before treatment options are discussed.
What's On Offer
• PRP hair loss treatment using the patient's own platelet rich plasma
• PRF hair loss treatment, the second generation of the same blood derived approach
• Exosome hair treatment, an emerging area the clinic is open about still developing its evidence base
• PGF hair and scalp support, a topical protocol with no blood draw
• FUE hair transplants performed by Australian registered medical doctors
• Scalp assessment and consultation, with blood testing where clinically indicated
• Hair loss and thinning treatment planning for women
• Hair loss and thinning treatment planning for men
• Alopecia assessment and treatment planning
• PRP skin treatments, including the PRP facial and PRP eye rejuvenation
• PRF skin treatments for under eyes, acne scars and stretch marks
• Cosmelan pigmentation peel programs
Picture: Hair & Skin Science. Left to right, the group's own explainer on what blood testing can and cannot establish, a clinic exterior, and founder Jenna Chan.
Who It's For
• Women watching the part line widen who are getting nowhere with over the counter products
• Men with early recession who want an assessment before they make a decision
• Anyone dealing with postpartum or perimenopausal shedding
• People with alopecia looking for a clinical assessment rather than a sales pitch
• Anyone who has been told their hair loss is normal and left at that
• People considering a transplant who want to know whether they are actually a candidate
• Those who have tried topical products without a diagnosis behind them
• Anyone who wants the doctor and nurse model rather than a salon setting
• Skin concerns including acne scarring and textural change
• Under eye hollowing and dark circles
• Stretch marks, pigmentation and skin laxity
Key Treatments
Hair Loss and Thinning
Platelet rich plasma is drawn from the patient's own blood, separated in a centrifuge and injected into the scalp with a very fine needle, combined with micro needling across the whole scalp. It is positioned as supporting blood supply to the follicle and the conditions for natural hair growth. Appointments run 30 to 45 minutes. An initial course is typically six sessions spaced two to three weeks apart, with top up treatments every three to six months. Change develops gradually and varies between individuals, and the clinic notes that overall thickness and density usually take six to twelve months to assess properly.
PRF, or platelet rich fibrin, is described by the clinic as the second generation of the same approach. It is prepared without anticoagulants and spun more gently, which allows a fibrin scaffold to form and release growth factors over a longer period after the treatment itself. Appointments run 45 to 60 minutes, with optional low level laser therapy afterwards. Individual responses vary and outcomes are not guaranteed.
Exosomes are small vesicles derived from cell cultures that carry growth factors and signalling molecules. Applied to the scalp, they are positioned as supporting the conditions for follicle health and activity. Hair & Skin Science is direct about this being an emerging treatment area where the evidence base is still developing and sustained results cannot be guaranteed, which is the right way to talk about it.
A topical scalp protocol formulated with selected growth factor and signalling protein ingredients. It does not require a blood draw and is not derived from the patient's own blood, which makes it the entry point for people who would rather not start with needles. Sessions take about 20 minutes and are often recommended as a course of four at roughly four week intervals. Designed to support the appearance of healthy looking hair and overall scalp condition.
Hair Transplants
Follicular unit extraction removes individual follicles using a micro punch rather than taking a strip of scalp, leaving small scattered marks rather than a linear scar. Every consultation and procedure is performed by an Australian registered medical doctor. The pathway runs through consultation and scalp assessment, preparation, the procedure, recovery, follow up appointments and longer term care. Most patients return to light daily activity within a few days, with strenuous activity generally avoided for about a week and swelling settling within one to two weeks. Quotes are all inclusive, with no separate theatre or aftercare fees.
Skin
The same platelet rich plasma process applied to the face. A registered nurse takes a small blood sample, the platelets are separated and reintroduced, and the area is micro needled to encourage blood flow. Used across the appearance of fine lines, uneven tone, acne scarring, hyperpigmentation and skin laxity. Appointments run 30 to 45 minutes with a recovery window of two to five days. Two named variations sit under it, the PRP facial, sometimes called the vampire facial, and PRP eye rejuvenation for the under eye area.
The fibrin based version, used across the same concerns with dedicated protocols for under eyes, acne scars and stretch marks.
The skin application of the same exosome preparations used on the scalp, positioned as supporting skin quality and condition, with the same caveats about an evidence base still developing.
*Treatment suitability, session numbers and outcomes are determined at consultation and vary between individuals.
Conditions Treated
• Hair loss and thinning in men
• Hair loss and thinning in women
• Alopecia
• Pigmentation and uneven skin tone
Clinics Across Australia
16 clinics including Melbourne, Sydney, Brisbane, Perth, Adelaide and surrounding suburbs. See the locations page for the current clinic network.
The Clinical Model
Consultation and assessment come before any treatment. The team is multidisciplinary and may use imaging technology alongside blood testing where clinically indicated to help build a picture of factors that may be contributing to hair loss. Options are then discussed against that assessment rather than offered off a menu. There is no obligation to proceed after the first appointment.
The Clinical Team
Hair & Skin Science runs a doctor led model. Treatments are performed by registered nurses and supported by Australian registered doctors, and hair transplant consultations and procedures are performed by the doctors themselves. The group was founded by Jenna Chan, with Dr Qing Lee as Chief Medical Officer and Yoshiko Hayashi as Director of Nursing. Medical and health practitioners are registered with AHPRA, and practitioners work across the national network rather than being tied to a single site.
TGA Compliance Note
In accordance with Therapeutic Goods Administration regulations, prescription only medicines cannot be advertised directly or indirectly to the Australian public. This listing focuses on treatment areas that can be communicated in full, including platelet rich plasma, platelet rich fibrin, exosome protocols, topical scalp support and FUE hair transplantation. No prescription only medicine is named or implied anywhere in the listing. Where treatments sit in emerging areas, the language reflects the clinic's own published position that individual responses vary, that the evidence base is still developing and that outcomes cannot be guaranteed. Consultation determines individual suitability in every case.
Bookings
Consultation first. Bookings can be made online or by phone on 1300 602 380, and the locations page lists the nearest clinic. Pricing is confirmed at consultation and quoted against the assessment and the agreed treatment plan.
Frequently Asked Questions
Do I need a consultation before treatment
Yes. Hair & Skin Science requires a consultation and assessment before treatment so the individual's hair loss, thinning or skin concern can be assessed and appropriate options discussed.
What is trichology
Trichology is the study of hair and scalp health. A trichology-led approach focuses on assessing hair loss or thinning, considering possible contributing factors and determining whether treatment may be appropriate.
Who performs the treatments
Treatments are performed by registered nurses and supported by Australian registered doctors, all registered with AHPRA. Hair transplant consultations and procedures are performed by an Australian registered medical doctor.
What is the difference between PRP and PRF
Both use the patient's own blood. PRF is prepared without anticoagulants and spun more gently, which allows a fibrin scaffold to form and release growth factors over a longer period after treatment.
Are exosome treatments proven
Hair & Skin Science describes exosomes as an emerging treatment area where the evidence base is still developing and outcomes vary between individuals. Suitability is assessed at consultation.
Does Hair & Skin Science treat women as well as men
Yes. Hair & Skin Science assesses hair loss and thinning in both women and men, including changes that may occur around life stages such as postpartum and perimenopause. Individual contributing factors and treatment suitability are assessed at consultation.
Can hormonal life stages affect hair shedding in women
Hair shedding and thinning can occur around hormonal life stages, including after pregnancy and during perimenopause. These changes can have multiple contributing factors, so Hair & Skin Science recommends individual assessment rather than assuming a single cause.
How many sessions are needed
This depends on the treatment and the individual. A PRP course is typically six sessions spaced two to three weeks apart, with maintenance sessions afterwards.
How long before any change shows
Change develops gradually. With PRP, early change is usually assessed from around three months, with overall density assessed across six to twelve months, and individual responses vary.
What type of hair transplant is offered
Hair & Skin Science offers FUE hair transplants, where individual follicles are extracted using a micro punch rather than a strip of scalp being removed.
Where are the clinics
Hair & Skin Science has 16 clinics across Australia, including Melbourne, Sydney, Brisbane, Perth, Adelaide and surrounding suburbs. The locations page lists each current clinic and its address.
