100% Australian and organically grown. Feeds a couple or one produce lover. Each box contains approximately 7-9 varieties of seasonal vegetables and 2-3 seasonal varieties of fruit. Should you wish to include "more" of certain products or leave certain products out, please fill in these specific details in the free text box provided in the checkout section.
See our seasonal stock list here
How do I subscribe?
Click through to the box you desire and click on "subscribe" and then in the drop down menu choose your frequency for delivery; weekly, fortnightly or monthly.
You will be directed straight to check out where there is a free text box to detail your delivery instructions day/time. If you don't have an existing account, you will be asked to set up an account including your name, delivery address, billing address and account details.
Once you complete your details for your order you will receive an order confirmation.
Then on the nominated day of your order, you will continue to receive that order until you cancel your subscription anytime.
Do I need to renew my subscription each week?
No need to renew your subscription each week. Once you sign up your subscription will automatically roll over each week until you advise us to stop.
Do you do same day or next day delivery?
We aim to do same day, but sometimes it may be the following day depending on stock levels. If we can't do it the same day, we will contact you and let you know the items out of stock and if you can receive the order the following day.
When will my delivery arrive?
When you specify a date and delivery time-frame in the checkout, that is the day and time it will arrive. If it is going to be late (which very rarely happens) we will let you know. Should you require further instructions or have any queries we can be contacted on firstname.lastname@example.org or 0467 221 791.
Can I order additional products along with my subscription?
Unfortunately the system we are using does not allow additional items to be added to your order. Should you wish to order additional items along with your subscription you will need to place a separate order.
To avoid paying two delivery fees of $10.00, please call 0467 221 791 or email email@example.com with your subscription order # and we will provide you with a free delivery code to use for that week.
Do you charge a delivery fee?
Yes, to cover driver and petrol costs we charge $10.00 per delivery.
How do I pay?
When you sign up to the subscription you will be invited to set up an account with your name, billing and delivery address and payment details.
Payment will be taken from your account on the same day each week that you purchased your subscription. i.e. if you signed up on a Friday, your card will be charged every Friday.
All payments are to be securely made online at time of order and subscription renewal securely through Stripe.
How do I cancel my subscription?
You can cancel your subscription at any time. There is no minimum term.
To cancel email your request to firstname.lastname@example.org
Can I skip a week or pause my subscription?
To skip a week or pause your subscription, email email@example.com advising which week you would like to skip and what week you would like your subscription to commence from.
Please give us a much notice as possible for ordering purposes.
How do I change my details?
Please promptly advise us of any changes to your information provided to us as part of the customer registration process.
Changes to address details and/or delivery instructions must be communicated at least 24 hours before delivery due date.
Changes to payment details must be updated via your customer account. If your payment details are no longer current your subscription payment will bounce, a notification email will be sent to both parties, and your subscription will not be sent for that week until payment is rectified.
Our Certified Organic Produce
At BioHax Organics we aim to hack your biology with only certified organic, anti-inflammatory, chemical-free, locally sourced produce, strictly following seasonal produce (no overseas imports) and celebrating what is best on the day.
How long will my produce last in the fridge?
The ideal temperature for fruit is 4 degrees and 6 degrees for vegetables to maximise its shelf life. Some items also require being covered in plastic to extend it's shelf life, so please see our individual produce descriptions to establish how best to store your produce.
Refer to our Returns Policy.
Who do I contact if there is an issue with my product?
We have never had any issues to day since we launched in February 2019, but should you wish to speak to somebody about your order, please contact firstname.lastname@example.org or call 0467 221 791.
Sydney Delivery Zone
If you're in the Eastern Suburbs, Sydney Delivery Zone - All products can be ordered and will be shipped via our BioHax Delivery service. Delivery 7 days from 8am-8pm.
Out of Sydney Delivery Zone, NSW & Australia
If you're out of the Sydney Delivery Zone - only non-perishables can be ordered and are shipped via Sendle for (Metro) and Australia Post (Regional)
Out of Sydney Delivery Zone - 3-5 Days
NSW & Australia - 3-7 Days
Only non-perishables can be ordered and are shipped via (Australia Post)
International Delivery Times - 5-10 Days
Product Categories Explained:
Non-Perishables = essential oils, beauty and cooking oils, raw minerals and supplements
Dry goods = herbs, spices, coffee
Perishables = vegetables, herbs, fruit, eggs, F&G boxes, stock broth and liquid broth
Can I request to sign for my order?
Please advise if you would like to physically sign for your package and we will ensure the driver does not leave your order until it has been signed. This information is acquired during the checkout process, before payment, under “delivery instructions”. We also ship to PO boxes by only if shipping is via Australia Post. If you would like to sign for your order and it’s being shipped via Australia Post, there is an additional $2 service fee.
Note: if you request for your order to be signed on delivery and no one is home to sign when the courier arrives, we are unable to take responsibility for any items that have spoiled as a result of being returned to our third-party transport company.
If it is perishable items (fresh produce & broth), we prefer not to leave it outside for more than an hour and recommend having someone home; friend, neighbour or family member to sign for it.